June 5, 2013
SPECIAL CMMI FOR SERVICES (CMMI-SVC) DOUBLE FEATURE
Presentation #1
CMMI for Services
CMMI doesn’t have to mean you turn into
the undead. While one may feel like a vampire during an adoption of practices
based on the framework, the guidance is a valuable tool for internal or
external projects for continued improvement.
This presentation will revolve around how
CMMI-SVC was implemented based on a prior implementation of the ISO
20000-1:2011 standard and CMMI for Development from a practitioner and advisor,
who jointly integrated the practices with the CMMI framework. The presentation
will be delivered in an informal manner and will focus on lessons learned from
a real world application. Lastly, the presentation is a good example of how
different perspectives are often effective and encourage buy-in over forcing an
implementation. Questions and discussions will be considered a welcome part of
the presentation.
Beth Leonard
Digital Management Inc.
Ms. Beth Leonard is the Corporate
Quality Assurance Vice President for Digital Management, Inc. (DMI), one of the
fastest growing Government contractors in Washington, DC and recently ranked
#37 of the Fast 50 firms in Washington Technology. Beth has over 16 years of
quality assurance and process improvement experience across the government
contracting industry. In conjunction, she has previously held positions in the
areas of program/project management, proposal management, operations/help desk,
and all support functions within the software development lifecycle. Her depth
and breadth of knowledge enables her to implement realistic best practices not
only at the project level, but across organizations for management and
corporate support. Currently, Beth is responsible for DMI’s Quality Center of Excellence
(QCoE). The QCoE is responsible for maintaining Quality and Process programs,
based on best practices from ISO and the CMMI frameworks.
DMI has had successful appraisals for
both CMMI for Services Maturity Level 3 and CMMI for Development Maturity Level
3. Additionally, DMI holds multiple ISO certifications for quality, service,
and information security management.
Heather Reis
Integration Technologies Group, Inc
Ms. Heather Reis has an accomplished background
in relationship management, process improvement methodologies, consulting
operations and auditing services. Heather is the Director of Quality Standards
and Performance for Integration Technologies Group (ITG) and since 2011,
responsibilities include the marketing, sales, project management and technical
support to ensure the successful completion of projects related to various
frameworks for implementing customer process improvement initiatives.
Additionally, Heather is responsible for overseeing ITG’s internal Best
Practices’ program.
Presentation #2
CMMI vs. Zombies: How CMMI-SVC is Helping in
the Current Zombie Apocalypse
The Zombie Apocalypse is here. Are you ready?
Until now, no one has provided a detailed
narrative of how the CMMI for Services (CMMI-SVC) is being used to respond to
the potential breakdown of modern society due to a zombie infestation. This
presentation fills that glaring gap.
Of course, parts of this talk will largely be
delivered with tongue planted firmly in cheek. However, the entertainment
factor provided by marrying a hot pop culture topic (zombies!) with the CMMI
will help to keep the audience interested, involved, and occasionally amused. More
importantly, however, this fictional zombie case study will provide valuable
takeaways relevant to real-life operations such as call centers and emergency
response teams.
This presentation will revolve around a
scenario where the unthinkable has started happening right here in DC metro
area: a zombie virus is rapidly spreading through the area, transforming much
of the population into the flesh-eating undead! To make matters worse, reports
of other outbreaks around the country are increasing with alarming frequency. A
Zombie Emergency Response Operations team (ZERO) has been formed to deal with
the outbreak and its consequences; its duties include killing zombies,
providing emergency medical service, and of course conducting zombie awareness
presentations.
The talk will focus largely upon the seven
service-specific process areas within the CMMI for Services. For each of these
process areas, its purpose will be reviewed and its applicability to the
scenario will be detailed. For example, the discussion of Capacity and
Availability Management will include important capacity measures (e.g., the
number of calls that can be simultaneously handled by the area's phone system),
availability measures (e.g., availability of zombie hunters, ammunition, and
vehicles), and service system representations (e.g., formulas predicting the
spread of the virus).
The presentation will be delivered in an
engaging, non-death-by-slide style, using visuals and even music extensively to
emphasize key points. It will be appropriate for people completely new to the
CMMI for Services; but, even veterans of CMMI-SVC will find the tie-in from the
scenario to the model to be interesting and potentially valuable. All
attendees, regardless of their prior experience, will walk away with a better
understanding of the CMMI for Services, especially the seven service-specific
process areas.
Bill Smith
President and CEO, Leading Edge Process Consultants
Bill Smith is President and CEO of Leading Edge Process
Consultants, a small CMMI Institute Partner located in Reston, Virginia.
Passionate about training, Bill has taught the official Introduction
to CMMI course 79 times to over 1416 students at 45 locations across America –
more than anyone else in the world. He’s known for his wry sense of humor,
amusing yet relevant anecdotes, and ultra-high levels of student satisfaction.
Bill has guided multiple organizations to CMMI or SW-CMM
maturity levels and served on a half-dozen Engineering Process Groups. His
career has included jobs as artificial intelligence programmer (IBM) and
systems engineer (EDS). Overall, he has
28 years of software and systems engineering experience in management and
technical positions, including several years of software design and
programming.
In 2010, Bill was honored as the Software Engineering
Institute's Outstanding Member Representative. He also received an Outstanding
Presentation award at each of the NDIA CMMI Technology Conferences from 2008
through 2010. Bill designed and
moderates CMMI Rocks!, a social network exclusively available to his former
students, and he regularly dispenses CMMI commentary on twitter and his company
Facebook page.
Mr. Smith has an M.S. in Information Science (University
of Pittsburgh) and a B.S. in Applied Mathematics (Carnegie Mellon University).