Driving Business Process Improvement through Technology Solutions

by Katie Fallet and Selom Azuma, Computech, Inc.

Effective technology strategies provide organizations with the flexibility to respond to changing business demands. A business process change implementation can become an indispensable part of an organizational infrastructure, touching every aspect of the business and allowing customers, partners, and employees to interact more efficiently.  Establishing governance guidelines keeps unique business content relevant and puts the right content in front of the right people.

Information technology can be the silver bullet in propelling growth and performance improvements within organizations.  And streamlining end-to-end business processes increases productivity and return on investment.  But technical solutions must be implemented thoughtfully and applied appropriately within the context of the business structure.  With a strong commitment to organizational change and the right technical tools, organizations can stay ahead of their competitors in providing the best service possible to their customers.

This presentation provides two case studies that illustrate how the successful application of IT uniquely transformed a Federal and a Private organization and dramatically improved productivity.  It presents two real world examples:  an SOA solution implemented at a golf course management company and a consolidation initiative that replaced a paper-based system with an electronic solution at the FCC’s Wireless Telecommunications Bureau (WTB).

Presenters: Selom Azuma and Katie Fallet, practice leaders for Business Process Modernization at Computech, Inc. will share their experiences with SPIN attendees.

Katie Fallet, Computech, Inc.

Katie Fallet is practice leader for Business Process Modernization at Computech, Inc, a leading technology solutions and management consultant firm located in Bethesda, MD.  Katie has over seven years of software experience, ranging from testing, analysis and project management; she has lead or participated in all phases of the software development lifecycle.  

As a PMI certified project manager and MBA graduate, Katie leverages both her formal training and relevant IT experience to manage key projects at the Federal Communications Commission.  Currently, she is actively involved in a highly visible project that coincides with the FCC’s National Broadband Plan.  She is also managing several teams who are working on a massive overhaul and redesign of the FCC’s disparate filing systems into a consolidated platform and user experience.

Selom Azuma, Computech, Inc.

Selom Azuma is practice leader for Business Process Modernization at Computech, Inc. located in Bethesda, MD.  With over four years of IT experience, he leads the design, development, and implementation of software solutions.  Selom works with a variety of clients, including a golf management company and government departments at the Federal Communications Commission (FCC).  He is skilled in project management and developing innovative solutions to business problems.  Currently, Selom works with the FCC in their efforts to provide better access to information while giving the public more influence on key decisions – a priority in President Obama’s administration.