Driving Business Process Improvement through Technology
Solutions
by Katie Fallet and Selom Azuma, Computech, Inc.
Effective technology strategies provide organizations with
the flexibility to respond to changing business demands. A business process change
implementation can become an indispensable part of an organizational
infrastructure, touching every aspect of the business and allowing customers,
partners, and employees to interact more efficiently. Establishing governance guidelines keeps
unique business content relevant and puts the right content in front of the
right people.
Information technology can be the silver bullet in
propelling growth and performance improvements within organizations. And streamlining end-to-end business processes
increases productivity and return on investment. But technical solutions must be implemented
thoughtfully and applied appropriately within the context of the business structure. With a strong commitment to organizational
change and the right technical tools, organizations can stay ahead of their
competitors in providing the best service possible to their customers.
This presentation provides two case studies that
illustrate how the successful application of IT uniquely transformed a Federal
and a Private organization and dramatically improved productivity. It presents two real world examples: an SOA solution implemented at a golf course
management company and a consolidation initiative that replaced a paper-based
system with an electronic solution at the FCC’s Wireless Telecommunications
Bureau (WTB).
Presenters: Selom Azuma and Katie
Fallet, practice leaders for Business Process Modernization at Computech, Inc.
will share their experiences with SPIN attendees.
Katie
Fallet, Computech, Inc.
Katie Fallet is practice leader for Business Process
Modernization at Computech, Inc, a leading technology solutions and management consultant
firm located in Bethesda, MD. Katie has
over seven years of software experience, ranging from testing, analysis and
project management; she has lead or participated in all phases of the software
development lifecycle.
As a PMI certified project manager and MBA graduate, Katie leverages both her formal training and relevant IT experience to manage key projects at the Federal Communications Commission. Currently, she is actively involved in
a highly visible project that coincides with the FCC’s National Broadband
Plan. She is also managing several teams
who are working on a massive overhaul and redesign of the FCC’s disparate
filing systems into a consolidated platform and user experience.
Selom
Azuma, Computech, Inc.
Selom Azuma is practice leader for Business Process
Modernization at Computech, Inc. located in Bethesda, MD. With over four years of IT experience, he
leads the design, development, and implementation of software solutions. Selom works with a variety of clients,
including a golf management company and government departments at the Federal
Communications Commission (FCC). He is
skilled in project management and developing innovative solutions to business
problems. Currently, Selom works with
the FCC in their efforts to provide better access to information while giving
the public more influence on key decisions – a priority in President Obama’s
administration.